Shipping & Returns

SHIPPING

Orders are currently shipped Australia-wide by Australia Post, in recycled/recyclable or compostable mailers.

Shipping is based on size and weight, so you never pay more than you should.

In most cases your delivery will be $10.95 standard or $14.95 express for up to 500g in weight. Shipping will be calculated at checkout.

Here’s a breakdown of shipping costs based on weight:

Orders will be processed within 24 hours of receipt. If items are in stock, it will be dispatched the same day your order is processed. If any item in your order is not in stock:

• Art and photo prints – an order will be placed with my print supplier within 24 hours. Dispatch will be within a week (longer during peak periods).
• Art journals and textile products – your order will be handmade and dispatched within a week.

All items in your order will be dispatched together.

Australia Post delivery times vary depending on location, however you can usually expect your order to arrive within a week of dispatch, sometimes longer for regional locations.

Once your order has been dispatched you will receive a tracking number.

If there is an issue regarding your order delivery, please CONTACT ME as soon as possible.

RETURNS & REFUNDS

Please select your artwork and products carefully, returns are not accepted if you change your mind.

Defects, damage, order error

Please inspect your order upon receipt and contact me immediately if the item is defective or damaged. Take photos or video of the packaging, shipping label, and product, in good light capturing as much detail as possible.

Requests for returns for faulty or damaged products are to be received within 48 hours of receipt of goods.

Faulty or damaged products will be replaced once assessed by seller via photos, video, or in-person.

Colour variance

Photographs on my website are edited on a colour calibrated monitor to ensure the colour of the artwork is accurately represented on screen and in print. However, the colours you see on your computer screen or device may vary slightly from the actual artwork or print (unless you also calibrate your monitor!). Slight colour variation from onscreen representation is not an acceptable reason for return/refund.

In the case of drop-shipped orders where the seller was unable to inspect the print prior to delivery, and the colour of a print varies significantly due to an issue in the printing process, a replacement may be offered once the seller has inspected the print via photos, video or in-person.

Ageing artwork

I use professional quality archival mediums, however all artworks are subjected to aging, particularly if displayed in direct sunlight. You may notice colours slightly fade over the years. There are no returns for aging artwork. 

Refunds

I will notify you once we’ve received and inspected your return (or photos/video), and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within five business days. Please remember it can take some time for your bank or credit card company to process the refund.

To request a return or refund, or for further information, please CONTACT ME.

Please note that returns will need to be sent to: 37A Mirug Crescent, Fletcher NSW 2287.